Risk Factors in the Software Deployment Phase: A Case Study Applied in two Brazilian Government Companies

Autores

  • Lidvaldo José dos Santos Federal University of Rio de Janeiro (UFRJ) Graduate Program in Informatics (PPGI) Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI) http://orcid.org/0000-0002-6137-3359
  • Sildenir Alves Ribeiro Federal Center for Technological Education of Rio de Janeiro (CEFET/RJ) Information Systems Coordination Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI) http://orcid.org/0000-0003-4808-1009
  • Eber Assis Schmitz Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI) http://orcid.org/0000-0002-4839-4606
  • Mônica Ferreira da Silva Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI) http://orcid.org/0000-0003-0951-6612
  • Antonio Juarez Sylvio Menezes de Alencar Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI) http://orcid.org/0000-0003-4791-0581

DOI:

https://doi.org/10.4301/S1807-1775202219015

Palavras-chave:

Case Study, Containment Strategies, Deployment Phase, Risk Factors

Resumo

This work presents the results of a case study to identify the main risk factors in the software deployment phase involving two public Brazilian companies. The case study was developed through several on-site visits to monitor the deployment of the system adopted by companies and conduct interviews with team managers. The data were acquired mainly through questionnaires applied to the technical team (analysts and developers) involved with the software implementation. After acquiring the data, an empirical analysis was carried out, where the Risk Factors (RF) and the Containment Strategies (CS) identified in the literature were compared with the RF and CS found in the software deployment phase of the two companies. As a result, this work presents 11 risk factors and 14 Containment strategies found in the literature, in addition to a total of 9 RF and 9 CS recorded in the implementation of the software in companies A and B, which had not yet been cataloged in the literature.

Biografias Autor

Lidvaldo José dos Santos, Federal University of Rio de Janeiro (UFRJ) Graduate Program in Informatics (PPGI) Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI)

Master's in Information Systems at the Federal University of Rio de Janeiro (UFRJ), post-graduate in Systems Analysis, Design and Management (2008) and graduation in Information Systems (2004). Instructor since 2012 of the Training Course in Information Security at UFRJ. Experience in Computer Science, with emphasis on IT Management and Governance, working mainly in the segments of Analysis and Risk Management of Software Projects.

Sildenir Alves Ribeiro, Federal Center for Technological Education of Rio de Janeiro (CEFET/RJ) Information Systems Coordination Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI)

Bachelor in Computer Science from the University of Cuiabá (UNIC). Specialist in Systems Administration by the Federal University of Lavras (UFLA). Master in Informatics from the Federal University of Espírito Santo (UFES) and Doctor in Informatics from UFRJ, PPGI - Instituto Tércio Pacitti. Professor at CEFET-RJ at the Coordination of Information Systems and Industrial Automation and at the Department of Electronic Engineering.

Eber Assis Schmitz, Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI)

Graduated in Electronic Engineering from the Federal University of Rio Grande do Sul (1971), Master in Electrical Engineering from the Federal University of Rio de Janeiro (1973) and Ph.D. in Computing and Control from Imperial College (1980). He is currently an associate professor at the Federal University of Rio de Janeiro. Has experience in Computer Science, with an emphasis on Software Engineering and Information Systems, acting on the following topics: software modeling and specification, risk analysis in IT projects, economics of software engineering, modeling and simulation of software processes and business rules.

Mônica Ferreira da Silva, Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI)

PhD in Administration from COPPEAD/UFRJ (2006). Master in Systems and Computer Engineering from COPPE/UFRJ (1998). Specialization in Project Management at NCE/UFRJ (2001). Degree in Computer Science from the Federal University of Rio de Janeiro (UFRJ) completed with a degree cum laude of academic dignity (1988). Permanent Professor of the Graduate Program in Informatics (PPGI) at the Federal University of Rio de Janeiro (UFRJ). Coordinator of the Humane Research Group (PPGI/UFRJ), which since 2006 seeks to encourage a more human perspective on the development and use of information technologies, stimulating reflection and new practices in researchers, companies, IT users and government. Collaborating Researcher of the research groups GETI (IT Strategic Management) and CORES (Social Computing and Social Network Analysis) both linked to PPGI/UFRJ. She was Director of the Extension Activities Area at NCE / UFRJ (2016/2019). She has experience in the fields of Computer Science and Administration, with an emphasis on Information Technology Management. She works mainly on the following topics: information strategy and systems, scientific research methodology and technology adoption with an emphasis on education and health.

Antonio Juarez Sylvio Menezes de Alencar, Federal University of Rio de Janeiro (UFRJ) Tércio Pacitti Institute for Computational Applications and Research (NCE). Graduate Program in Informatics (PPGI)

Graduated in Bachelor's Degree in Mathematics (Computer Science) from the Federal University of Rio de Janeiro (1981), Master's in Systems Engineering and Computing from the Federal University of Rio de Janeiro (1986) and Ph.D. in Computer Science - University of Oxford (1994 ). He is currently an Information Technology Analyst at the Federal University of Rio de Janeiro. He has experience in Computer Science, with an emphasis on IT Investment Analysis, working mainly on the following topics: software engineering, information technology management, project management and risk analysis. In addition, he has experience in using data analytics for decision making, with an emphasis on using artificial intelligence techniques, big data, data analytics and data mining.

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Publicado

2022-11-01

Como Citar

dos Santos, L. J., Ribeiro, S. A., Schmitz, E. A., da Silva, M. F., & de Alencar, A. J. S. M. (2022). Risk Factors in the Software Deployment Phase: A Case Study Applied in two Brazilian Government Companies. Journal of Information Systems and Technology Management, 19. https://doi.org/10.4301/S1807-1775202219015

Edição

Vol. 19 (2022)

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Articles

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