Controles de Governança de Tecnologia da Informação para a Terceirização de Processos de Negócio: Uma Proposta a Partir do Cobit

Auteurs-es

  • Edimara Mezzomo Luciano Pontifícia Universidade Católica do Rio Grande do Sul
  • Mauricio Gregianin Testa Pontifícia Universidade Católica do Rio Grande do Sul

DOI :

https://doi.org/10.4301/s1807-17752011000100011

Mots-clés :

IT outsourcing, IT Governance, Business Service Provider, IT management, COBIT

Résumé

The Business Service Provider is an outsourcing system which, offers a high level of delegation of tasks that involves many suppliers, and demands an effective control necessary for the services not to be interrupted. This paper’s objective is to define a set of elements, based on COBIT - Control Objectives for Information and related Technology, to better manage and control the BSP operations. This research, is exploratory, using specialists’ panel and a case study. The results show the need to adapt the COBIT controls to fit the BSP. This article proposes the adaptation and verification of the applicability to a case, defining deployment priorities.

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Publié-e

2011-05-13

Comment citer

Luciano, E. M., & Testa, M. G. (2011). Controles de Governança de Tecnologia da Informação para a Terceirização de Processos de Negócio: Uma Proposta a Partir do Cobit. Journal of Information Systems and Technology Management, 8(1), 237–262. https://doi.org/10.4301/s1807-17752011000100011

Numéro

Vol. 8 No. 1 (2011)

Rubrique

Articles

Licence

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