Co-Creation of E-Services Enabled by the Digitalization of Physical Products

Auteurs-es

DOI :

https://doi.org/10.4301/S1807-17752017000200005

Mots-clés :

e-services, co-creation, digitalization, physical products, ANT

Résumé

With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.

Biographie de l'auteur-e

Soumitra Chowdhury, Linnaeus University, Sweden

I am Soumitra Chowdhury. I am currently working as a postdoctoral fellow at the Linnaeus University, Sweden. My research deals with Smart Product Service Systems and related value creation. I am currently collaborating with the Cargo equipment manufacturing company Cargotec. I did PhD in Informatics. I was previously affiliated to the Dept. of Applied IT of the University of Gothenburg and the MI lab of the IDE section of Halmstad University. I worked at MI lab between 2010 and 2015. I worked on a Volvo project from 2010-13 and was mainly responsible for the service development and business modelling.

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Publié-e

2017-09-13

Comment citer

Chowdhury, S. (2017). Co-Creation of E-Services Enabled by the Digitalization of Physical Products. Journal of Information Systems and Technology Management, 14(2), 219–237. https://doi.org/10.4301/S1807-17752017000200005

Numéro

Vol. 14 No. 2 (2017)

Rubrique

Articles

Licence

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