Influence of the Implementation Factors in the Information Systems Quality for the User Satisfaction

Autores/as

  • José Melchor Medina Quintero
  • Esther García Pedroche
  • María Isabel de la Garza Ramos

Resumen

This research studies the influence range of the organizational, planning and technical factors within the information quality, system quality and information systems services quality, in the user satisfaction, based on the designed model research for this purpose. The empirical study takes place in six Higher Education Institutes (94 questionnaires) by the Partial Least Square statistic tool. The results has shown that Organizational Factor (information needs, management support, institutional objectives satisfaction) is which has the most impact because its high correlation value (R=0.624; R=0.435 yR=0.428) and significance (p<0.001, p<0.01 and p<0.01) in the three raised hypotheses, taking into consideration an explained variance of 78.8% in the User Satisfaction. In the same way, with the quality in general, the users think that the information systems help to satisfy their information needs and increase their productivity into making decisions in their jobs.

Biografía del autor/a

José Melchor Medina Quintero

José Melchor Medina Quintero, Universidad Autónoma de Tamaulipas. Facultad de Comercio y Administración de Tampico, Centro Universitario Tampico-Madero, Apartado Postal 6, C.P. 89000 Tampico, Tamaulipas, México, Teléfono y Fax: (+52) 833 241 20 08, E-mail: jmedinaq@uat.edu.mx

Esther García Pedroche

Esther García Pedroche, Universidad Autónoma de Tamaulipas. Facultad de Comercio y Administración de Tampico, Centro Universitario Tampico-Madero, Apartado Postal 6, C.P. 89000 Tampico, Tamaulipas, México, Teléfono y Fax: (+52) 833 241 20 08, E-mail: esthergar@uat.edu.mx

María Isabel de la Garza Ramos

María Isabel de la Garza Ramos, Universidad Autónoma de Tamaulipas. Facultad de Comercio y Administración de Tampico, Centro Universitario Tampico-Madero, Apartado Postal 6, C.P. 89000 Tampico, Tamaulipas, México, Teléfono y Fax: (+52) 833 241 20 08, E-mail: igarza@uat.edu.mx

Descargas

Publicado

2009-07-03

Cómo citar

Quintero, J. M. M., Pedroche, E. G., & Ramos, M. I. de la G. (2009). Influence of the Implementation Factors in the Information Systems Quality for the User Satisfaction. JISTEM Journal of Information Systems and Technology Management, 6(1), 25–44. Recuperado a partir de https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752009000100002

Número

Vol. 6 Núm. 1 (2009)

Sección

Articles

Licencia

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