Co-Creation of E-Services Enabled by the Digitalization of Physical Products

Authors

DOI:

https://doi.org/10.4301/S1807-17752017000200005

Keywords:

e-services, co-creation, digitalization, physical products, ANT

Abstract

With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.

Author Biography

Soumitra Chowdhury, Linnaeus University, Sweden

I am Soumitra Chowdhury. I am currently working as a postdoctoral fellow at the Linnaeus University, Sweden. My research deals with Smart Product Service Systems and related value creation. I am currently collaborating with the Cargo equipment manufacturing company Cargotec. I did PhD in Informatics. I was previously affiliated to the Dept. of Applied IT of the University of Gothenburg and the MI lab of the IDE section of Halmstad University. I worked at MI lab between 2010 and 2015. I worked on a Volvo project from 2010-13 and was mainly responsible for the service development and business modelling.

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Published

2017-09-13

How to Cite

Chowdhury, S. (2017). Co-Creation of E-Services Enabled by the Digitalization of Physical Products. Journal of Information Systems and Technology Management, 14(2), 219–237. https://doi.org/10.4301/S1807-17752017000200005

Issue

Vol. 14 No. 2 (2017)

Section

Articles

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