Technological Innovation Projects: Proposal for an Integrative Model Between Project Management and Knowledge Management in a Customer-Supplier Perspective

Edval da Silva Tavares, Marcelo Schneck de Paula Pessôa

Abstract


In face of strong competition, companies in Brazil have increased their financial investments in automation, offering new products and services and reducing operating costs. These companies are focusing their efforts on core competencies and, therefore, they often lack the internal expertise to implement new projects, especially those that bring technological innovation. For this reason, we use the processes of outsourcing or subcontracting to help implement such projects. The unit of analysis in this study is the project and the object of the study to analyze the process of knowledge transfer from a provider to a customer during the duration of the project, which involves new technologies. The main motivation of this work is to address the acquisition and retention of new knowledge related to projects designed for business customers. We have developed a study of three cases of multiple financial firms that buy new technologies and two suppliers of information technology. As a practical result, a management model of knowledge transfer and retention of knowledge in client companies is proposed and incorporated into project management.

Keywords


Knowledge Management; Project Management; Innovation; Information Technology.

References


Abell, Angela. Skills for knowledge environments. The Information Management Journal. July, 2000, p.33-41.

Ansari, Mohammed Saleh Al, Open and Closed R&D Processes: Internal Versus External Knowledge, European Journal of Sustainable Development (2013), 2, 1, 1-18.

Badal, Alen, Organizational Knowledge Management Movement Strategies, Journal of Knowledge Management, Economics and Information Technology, Vol. III, Issue 3 June 2013.

Batra, Surinder Knowledge Management in Development Projects: A Case Study of HIDECOR Project in India Global Journal of Flexible Systems Management. Delhi: Jan-Jun 2007. Vol. 8, Iss.1/2; p. 55 (10 pages).

Beijerse, Roelof P. Questions In Knowledge Management: Defining And Conceptualizing a Phenomenon. Journal of Knowledge Management. V. 3, p. 94-109, 1999.

Blechar, M.; Loureiro, K.; Wallace L. Enterprise Information Architecture 1998.Gartner Group, Strategic Analysis, Report, p. 1-36, 1998.

Bollinger, Andrey S.; Smith, Roberto D. Managing organizational knowledge as a strategic asset. Journal of Knowledge Management, p. 1-10, 2001.

Byrd, Terry Anthony; Turner, Douglas E. An Exploratory Analysis of the Value of the Skills of IT personnel: Their Relationship to IS Infrastructure and Competitive Advantage. Decision Sciences, Vol. 12, Number 1, Winter, p. 21-54, 2001.

Cleland, David I. The age of Project Management. Project Management Journal, p. 19-24, March 1991.

Cordenonsi, Jorge Luiz Um modelo de Administração da Tecnologia da Informação: Um estudo no setor Bancário Privado Brasileiro. São Paulo. Tese de Doutorado, Fundação Getúlio (não tem acento no nome da fundação) Vargas, São Paulo, 2001, 630p.

Fagan, Mary Helen. Global information technology transfer: A framework for analysis. Journalof Global Information Technology Management; Marietta; 2001.

FEBRABAN - Federação Brasileira dos Bancos. Dados sobre Tecnologia. São Paulo, 2003. Disponível na Internet emhttp://www.febraban.org.br/Arquivo/Servicos/Dadosdosetor/investimentos.asp. Acesso em:21 junho2003.

Ferraresi, Alex Antonio; Santos, Silvio Aparecido dos; Frega, José Roberto; Pereira, Heitor José, Knowledge management, market orientation, innovativeness and organizational outcomes: a study on companies operating in brazil, JISTEM - Journal of Information Systems and Technology Management, Vol. 9, No. 1, Jan/Apr. 2012, pp.89-108.

Frezatti, Fábio; Tavares, Edval da Silva. Análise da Decisão de Investimento em Sistemas Integrados de Informações: Possíveis Modelos e suas Influências no Processo Decisório. VI Congresso Brasileiro de Custos, São Paulo, 1999.

Galvis-Lista, Ernesto, Sánches-Torres, Jenny Marcela, A critical review of knowledge management in software process reference models, JISTEM – Journal of Information Systems and Technology Management Revista de Gestão da Tecnologia e Sistemas de Informação Vol. 10, No. 2, May/Aug., 2013 pp.323-338.

Gelabert, Carlos Macías, MSc; MARTINEZ, Allan Aguilera, PhD.,Contribución de la gestión de recursos humanos a la gestión del conocimiento, Estudos Gerenciales 28. 123 (Apr-Jun 2012) 133-148.

Ireland, Paul. Satisficing dependent customers: on the power of suppliers in IT systems integration supply chains. Supply Chain Management, Bradford, 1999.

Kamara, John M.; Anumba, Chimay J.; Carrillo, Patrícia M.A Clever approach to selecting a knowledge management strategy.International Journal of Project Management. 20, p. 205-211, 2002.

Kamel, Sherif. Managing Globally With Infomation Technology. IRM Press, Cairo, 2003.

Karhu, Katja. Expertise cycle - an advanced method for sharing expertise, Journal of Intellectual Capital. Vol. 3, n. 4, p. 40-446, 2002.

Karlsson, Christer; Rajesh Nellore; KlasSöderquist. Black Box Engineering: Redefining the Role of Product Specifications. J. Prod. Innov.Manag, p. 534-549, 1998.

Keil, Mark; Cule, Paul E.; Lyytinen, Kalle; Schimidt, Roy C. A Framework for Identifying Software Project Risks, Communications of the ACM, November 1998, v. 41 n 11, p. 76-83.

Kern, T.; Willcocks, L. Exploring information technology outsourcing relationships: theory and practice. Journal of Strategic Information Systems, 9, p. 321-350, 2000.

Landaeta, Rafael E Evaluating Benefits and Challenges of Knowledge Transfer Across Projects. Engineering Management Journal. Rolla: Mar 2008. Vol. 20, Iss.1; p. 29 (10 pages).

Lim, Kwang K.; Pervaiz, K. Ahmed; ZAIRI, Mohamed. Managing for Quality through Knowledge Management, Total Quality Management, Vol. 10, Abingdon; Jul 1999.

Marçula, Marcelo. Metodologia para a Gestão do Conhecimento em Pequenas e Médias Empresas, Apoiada pela Tecnologia da Informação. São Paulo. Dissertação (Mestrado) - Universidade Paulista. Departamento de Engenharia de Produção. São Paulo, 2001, 160p.

Mcfarlan, W.E. Information Technology Changes The Way You Compete. Harvard Business Review, v.62, n.3, p.98-103, May/June 1984.

Medina, José Manoel Cárdenas, Processos De Socialização E Sistemas De Gestão De Conhecimento Em Empresas Kibs, Tese de Doutorado, Universidade de São Paulo, Depto de Engenharia de Produção, 2013, 154p.

Meredith, Jack R; Mantel, Samuel J. Project Management a Managerial Approach. John Wiley, New York, 1995.

Myburgh, Sue. The Convergence of Information Technology Information Management, The Information Management Journal, p 4-16, April, 2000.

NOLAN, R.; Mcfarlan, F.W. Information Technology and the Board of Directors. Harvard Business Review, October,2005.

Nonaka, Ikujiro; TAKEUCHI, Hirotaka. Criação de Conhecimento na Empresa Como as Empresas Japonesas Geram a Dinâmica da Inovação. Rio de Janeiro: Campus, 1997.

Pmbok – Um Guia do Conjunto de Conhecimento em Gerenciamento de Projetos. PMI-Project Management Institute. PA, USA. 4ªedição. 2008.

Prahalad, C.K. Managing Discontinuities: The Emerging Challenges Industrial Research Intitute, May-Jun 1998.

Pressman, Roger S. Engenharia de Software. São Paulo: Makron Books, 1995.

Probst, Gilbert; RAUB, Steffen; Romhardt, Kai. Managing Knowledge: building blocks for success. John Willer and Sons, Chichester, 2000.

Quinn, James Brian. Strategic Outsourcing: Leveraging Knowledge Capabilities, Sloan Management Review, p. 9-21, Summer 1999.

Silva, Glessia, Dacorso, Antonio Luiz Rocha, Inovação Aberta Como Uma Vantagem Competitiva Para A Micro E Pequena Empresa, Revista de Administração e Inovação, São Paulo, v. 10, n.3, p.251-268, jul./set. 2013.

Souza, Yóris Linhares; VASCONCELOS, Maria Celeste Reis Lobo; JUDICE, Valéria Maria Martins; JAMIL, George Leal A Contribuição Do Compartilhamento Do Conhecimento Para O Gerenciamento De Riscos De Projetos: Um Estudo Da Indústria De Software, Revista da Gestão de Tecnologia da Informação, Vol7, No 1, 2010, p. 183-204.

Steensma, H. Kevin; Corley, Kevin G. On the performance of technology-sourcing partnerships: The interaction between partner interdependence and technology attributes, Academy of Management Journal; Mississippi State; Dec 2000.

Takeishi, Akira. Knowledge Partitioning in the Interfirm Division of Labor: The Case of Automotive Product Development, Organization Science, vol. 13, n.3, p. 321-338, May-June, 2002.

Tavares, Edval da Silva; Pessôa, Marcelo Schneck de Paula; Plonsky, Guilherme Ary. Implantação de Internet na Área Financeira: Um Estudo de Caso de Inovação. XIX Enegep, Rio de Janeiro, p. 1-19, 1999a.

Tavares, Edval da Silva; Pessôa, Marcelo Schneck de Paula. Os Processos de Gerenciamento do Projeto: Implementação de um Sistema ERP. VI Simpep, Bauru, p. 1-8, Nov. 1999.

Tidd, Joe; Bessant, John, Pavitt, Keith. Managing Innovation Integrating Technological, Market and Organizational Change, Wiley, New York, 1997.

Tocan, Madalina Cristina, Knowledge Based Strategies for Knowledge Based Organizations, Journal of Knowledge Management, Economics and Information Technology, Vol 2, Iss 6, Pp 167-177 (2012).

Torres-Freire, Carlos, Henriques, Frederico As Empresas olham além de seus muros para inovar?, Revista de Administração e Inovação, São Paulo, v. 10, n.3, p.143-164, jul./set. 2013.

Tsang, Eric W.K. Acquiring Knowledge by Foreign Partners from International Economy: Learning-By-Doing and Learning Myopia. Strategic Management Journal, p. 835-854, May 2002.

TSERNG, H. Ping; Lin, Pao H. An accelerated subcontracting and procuring Model for construction projects, Automation in Construction 11, p. 105-125, 2002.

Yin, Roberto K. Estudo de Caso. Planejamento e Métodos. 2a.ed., Porto Alegre: Bookman, 2001.

Zhijin Cui, Christoph H Loch, Bernd Grossmann, Ru He. Research Technology Management. Arlington: Nov/Dec 2009. Vol. 52, Iss.6; pg. 54, 10 pgs.




DOI: http://dx.doi.org/10.4301/s1807-17752014000100007

Copyright (c)

Licensed under