Influence of the Implementation Factors in the Information Systems Quality for the User Satisfaction

Authors

  • José Melchor Medina Quintero
  • Esther García Pedroche
  • María Isabel de la Garza Ramos

Abstract

This research studies the influence range of the organizational, planning and technical factors within the information quality, system quality and information systems services quality, in the user satisfaction, based on the designed model research for this purpose. The empirical study takes place in six Higher Education Institutes (94 questionnaires) by the Partial Least Square statistic tool. The results has shown that Organizational Factor (information needs, management support, institutional objectives satisfaction) is which has the most impact because its high correlation value (R=0.624; R=0.435 yR=0.428) and significance (p<0.001, p<0.01 and p<0.01) in the three raised hypotheses, taking into consideration an explained variance of 78.8% in the User Satisfaction. In the same way, with the quality in general, the users think that the information systems help to satisfy their information needs and increase their productivity into making decisions in their jobs.

Author Biographies

José Melchor Medina Quintero

José Melchor Medina Quintero, Universidad Autónoma de Tamaulipas. Facultad de Comercio y Administración de Tampico, Centro Universitario Tampico-Madero, Apartado Postal 6, C.P. 89000 Tampico, Tamaulipas, México, Teléfono y Fax: (+52) 833 241 20 08, E-mail: jmedinaq@uat.edu.mx

Esther García Pedroche

Esther García Pedroche, Universidad Autónoma de Tamaulipas. Facultad de Comercio y Administración de Tampico, Centro Universitario Tampico-Madero, Apartado Postal 6, C.P. 89000 Tampico, Tamaulipas, México, Teléfono y Fax: (+52) 833 241 20 08, E-mail: esthergar@uat.edu.mx

María Isabel de la Garza Ramos

María Isabel de la Garza Ramos, Universidad Autónoma de Tamaulipas. Facultad de Comercio y Administración de Tampico, Centro Universitario Tampico-Madero, Apartado Postal 6, C.P. 89000 Tampico, Tamaulipas, México, Teléfono y Fax: (+52) 833 241 20 08, E-mail: igarza@uat.edu.mx

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Published

2009-07-03

How to Cite

Quintero, J. M. M., Pedroche, E. G., & Ramos, M. I. de la G. (2009). Influence of the Implementation Factors in the Information Systems Quality for the User Satisfaction. Journal of Information Systems and Technology Management, 6(1), 25–44. Retrieved from https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752009000100002

Issue

Vol. 6 No. 1 (2009)

Section

Articles

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