CHATELAIN-JARDON, Ruth; CARMONA, Jesus S; DANIEL, Jose Luis. Enhance Knowledge Communication and Learning: A Surprise Paradox. Journal of Information Systems and Technology Management, [S. l.], v. 15, 2018. DOI: 10.4301/S1807-1775201815011. Disponível em: https://jistem.tecsi.org/jistem/article/view/3063. Acesso em: 18 apr. 2026.