1.
Vieira Vitoriano MA, Souza Neto J. Information technology service management processes maturity in the Brazilian Federal direct administration. JISTEM USP [Internet]. 2015 Dec. 30 [cited 2025 Aug. 28];12(3):663-86. Available from: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752015000300009