Paula, Luiza Goncalves de, Renata Mendes Araujo, Asterio Kiyoshi Tanaka, and Claudia Cappelli. “ICT Strategic Planning at Public Higher Educational Organizations: Building an Approach through Action Research at UNIRIO”. Journal of Information Systems and Technology Management 12, no. 2 (August 31, 2015): 351–370. Accessed September 3, 2025. https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752015000200009.