Hasan, Layla. “The Usefulness of User Testing Methods in Identifying Problems on University Websites”. Journal of Information Systems and Technology Management 11, no. 2 (August 21, 2014): 229–256. Accessed February 4, 2026. https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752014000200002.