Tonelli, Adriano Olímpio, Paulo Henrique de Souza Bermejo, and André Luiz Zambalde. “Using the BSC For Strategic Planning of IT (Information Technology) in Brazilian Organizations”. Journal of Information Systems and Technology Management 11, no. 2 (August 21, 2014): 361–378. Accessed July 13, 2025. https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752014000200008.