Luiz Riccio, Edson, and Marici Gramacho Sakata. “3RD CONTECSI RESULT REPORT”. Journal of Information Systems and Technology Management 3, no. 2 (November 21, 2006): p. 225–255. Accessed March 14, 2025. https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752006000200008.