Bonillo, Pedro. “Business Process Management With the Use of Patterns Methodology”. Journal of Information Systems and Technology Management 3, no. 2 (November 21, 2006): p. 143–162. Accessed March 14, 2025. https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752006000200004.