Riccio, Edson Luiz, Marici Gramacho Sakata, Nelma Terezinha Zubek Valente, and Ligia Capobianco. 2014. “Outcomes of the 11th Contecsi Usp – International Conference on Information Systems and Technology Management”. Journal of Information Systems and Technology Management 11 (2):461-510. https://doi.org/10.4301/s1807-17752014000200013.