RICCIO, Edson Luiz. CALL TO 5º CONTECSI. Journal of Information Systems and Technology Management, [S. l.], v. 4, n. 3, p. 398, 2008. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/102. Acesso em: 15 aug. 2025.