RICCIO, Edson Luiz. 13th CONTECSI - International Conference on Information Systems and Technology Management. Journal of Information Systems and Technology Management, [S. l.], v. 12, n. 2, p. 500, 2015. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/2662. Acesso em: 3 sep. 2025.