CAPEK, Jan; BATA, Robert. Workflow Modelling Within Selected Part of Public Administration Focused to the Regional Office. Journal of Information Systems and Technology Management, [S. l.], v. 4, n. 2, p. p. 113–126, 2007. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752007000200001. Acesso em: 9 jul. 2025.