PAULA, Luiza Goncalves de; ARAUJO, Renata Mendes; TANAKA, Asterio Kiyoshi; CAPPELLI, Claudia. ICT strategic planning at public higher educational organizations: building an approach through action research at UNIRIO. Journal of Information Systems and Technology Management, [S. l.], v. 12, n. 2, p. 351–370, 2015. DOI: 10.4301/s1807-17752015000200009. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752015000200009. Acesso em: 3 sep. 2025.