HASAN, Layla. The Usefulness of User Testing Methods in Identifying Problems on University Websites. Journal of Information Systems and Technology Management, [S. l.], v. 11, n. 2, p. 229–256, 2014. DOI: 10.4301/s1807-17752014000200002. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752014000200002. Acesso em: 3 aug. 2025.