LUIZ RICCIO, Edson. CALL TO 4TH CONTECSI. Journal of Information Systems and Technology Management, [S. l.], v. 3, n. 3, p. p. 396, 2007. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/68. Acesso em: 17 oct. 2025.