RICCIO, Edson Luiz; SAKATA, Marici Gramacho; VALENTE, Nelma Terezinha Zubek; CAPOBIANCO, Ligia. Outcomes of the 10th Contecsi – International Conference on Information Systems and Technology Management. Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 2, p. 407–455, 2013. DOI: 10.4301/s1807-17752013000200013. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752013000200013. Acesso em: 14 mar. 2025.