PEREZ, Gilberto; RAMOS, Isabel. Understanding Organizational Memory from the Integrated Management Systems (ERP). Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 3, p. 541–560, 2013. DOI: 10.4301/S1807-17752013000300005. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752013000300005. Acesso em: 15 aug. 2025.