COKER, Brent Lynn Selby. Antecedents to Website Satisfaction, Loyalty, and Word-Of-Mouth. Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 2, p. 209–218, 2013. DOI: 10.4301/s1807-17752013000200002. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752013000200001. Acesso em: 13 jul. 2025.