RIGO, Guy-Emmanuel; PEDRON, Cristiane Drebes; CALDEIRA, Mário; DE ARAÚJO, Cíntia Cristina Silva. CRM Adoption in a Higher Education Institution. Journal of Information Systems and Technology Management, [S. l.], v. 13, n. 1, p. 45–60, 2016. DOI: 10.4301/S1807-17752016000100003. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752016000100003. Acesso em: 14 mar. 2025.