GALVIS-LISTA, Ernesto; SÁNCHEZ-TORRES, Jenny Marcela. A Critical Review of Knowledge Management in Software Process Reference Models. Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 2, p. 323–338, 2013. DOI: 10.4301/s1807-17752013000200008. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752013000200008. Acesso em: 26 oct. 2025.