CESTARI, Jose Marcelo Almeida Prado; DO VALLE, Arthur Maria; DE LIMA, Edson Pinheiro; SANTOS, Eduardo Alves Portela. Achieving Maturity (and Measuring Performance) Through Model-Based Process Improvement. Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 2, p. 339–356, 2013. DOI: 10.4301/s1807-17752013000200009. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752013000200009. Acesso em: 1 jul. 2025.