RICCIO, Edson Luiz; SAKATA, Marici Cristine Gramacho; VALENTE, Nelma Terezinha Zubek. Resultados do 8º. CONTECSI - International Conference on Information Systems and Technology Management. Journal of Information Systems and Technology Management, [S. l.], v. 8, n. 2, p. 471–507, 2011. DOI: 10.4301/s1807-17752011000200012. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752011000200012. Acesso em: 13 jul. 2025.