BENAVENT, Christophe; DE LA VILLARMOIS, Olivier. Crm, Learning and Organizational Control. Journal of Information Systems and Technology Management, [S. l.], v. 3, n. 2, p. p. 193–210, 2006. DOI: 10.4301/s1807-17752006000200006. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752006000200006. Acesso em: 15 oct. 2025.