ONOME IMONIANA, Joshua. Workability of a Management Control Model in Service Organizations: A Comparative Study of Reactive, Proactive and Coactive Philosophies. Journal of Information Systems and Technology Management, [S. l.], v. 3, n. 1, p. p. 35–52, 2006. DOI: 10.4301/s1807-17752006000100003. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752006000100003. Acesso em: 16 jul. 2025.