KRAFTA, Lina; FREITAS, Henrique. Commercial Action Based on Information Management Ina Small IT Company. Journal of Information Systems and Technology Management, [S. l.], v. 5, n. 3, p. 483–504, 2009. DOI: 10.4301/s1807-17752008000300004. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752008000300004. Acesso em: 15 aug. 2025.