CHULKOV, Dmitriy V. On the Role of Switching Costs and Decision Reversibility in Information Technology Adoption and Investment. Journal of Information Systems and Technology Management, [S. l.], v. 14, n. 3, p. 309–321, 2018. DOI: 10.4301/S1807-17752017000300001. Disponível em: https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752017000300001. Acesso em: 12 mar. 2025.