Understanding the Importance of Information Systems Implementation in Organization’s Effectiveness: A Comparative Study on Two Swedish Organizations

Fisnik Dalipi, Felix Skagne

Abstract


Information systems (IS) exist in order to intensify the information flow within an organization, at all levels, specifically to allow set of data to reach the designated person, in the right format, and at the right time, generating a positive and beneficial contribution to the organization. Therefore, it is essential to investigate their intended purpose and how they affect the organization's effectiveness in particular. This paper aims to investigate two different implementations of information systems in two organizations and understand the impact these implementations have on the respective organization’s effectiveness. We use three antecedents, namely, time-saving, workload, and system reliability, to distinguish users’ perceptions and experience with the system and how they affect the organization’s effectiveness. An interpretative method is used, due to the paradigm’s focus on social constructions and human interpretations to explain reality. The result of the findings shows that the implementation of a new IS has a greater impact on an organization’s effectiveness, compared to an older system that gets updated and add-ons. By comparing diversities between different implementations of information systems, focusing on how the chosen approach affects the effectiveness in each organization, a better grasp, and understanding of an area that lacks research and attention is highlighted.

Keywords


information system, implementation, organization effectiveness, antecedents, user satisfaction.

Full Text:

PDF

References


Antono, F. I. D.; Wicaksono, S. A.; Pinandito, A. (2018). Development of Academic Assessment Management Information System. IOP Conference Series: Materials Science and Engineering, International Conference on Informatics, Engineering, Science and Technology (INCITEST) 9 May 2018, Bandung, Indonesia.

Barnes, C., Van Dyne, L. (2009). I'm tired: Differential effects of physical and emotional fatigue on workload management strategies. Human Relations 2009, Volume 62, pp. 59-92.

Bell, S., Wood-Harper, T. (2003). How to set up information systems: A non-specialist’s guide to the Multiview approach, Routledge, 2003, ProQuest Ebook Central.

Chao, W., Qiang, W., Yuanlong, L., Su, W., Lihui, T., Ludong, L. (2010). Applications of GIS to Power Distribution Dispatching and analysis of technical questions. China International Conference on Electricity Distribution (CICED), Nanjing, China, 13-16 September 2010.

Creswell, J.W., Creswell, D.J. (2018). Research Design Qualitative, Quantitative and Mixed Methods Approaches, 5th ed.; SAGE Publications, London, UK, 2018.

DeLone W.H., McLean, E.R. (2013). Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 2013, Volume 1, pp. 60-90.

Dolores, M., Tongco, C. (2007). Purposive Sampling as a Tool for Informant Selection. Ethnobot. Res. Appl 2007, Volume 5, pp. 147-158.

Fager, P., Hanson, R., Medbo, L., Johansson, M. (2019). I. Kit preparation for mixed model assembly–efficiency impact of the picking information system. In Computers and Industrial Engineering 2019, Volume 129, pp. 169-178.

Henfridsson, O., Bygstad, B. (2013). The Generative Mechanisms of Digital Infrastructure Evolution. In MIS Quarterly 2013, Volume 37, pp. 907-931.

Jadda, S., Idrissi, J., (2015). Strategic Alignment and Information System project portfolio optimization model. International Conference on Intelligent Systems: Theories and Applications (SITA), Morocco, 20-21 October 2015.

Laudon, Keneth C., Jane P. Laudon. (2017). Management Information Systems: Managing the Digital Firm; 15th ed.; Pearson Education Limited: London, UK, 2017; Volume 15.

Lee, K. K. (2007). Factors affecting the implementation success of Internet-based information systems. In Computer Human Behaviour 2007, Volume 23, pp. 1853-1880.

Li, X., Li, X. (2011). Research of Matching Maturity between Organization and Information System. International Conference of Information Technology, Computer Engineering and Management Sciences, Nanjing, 2011

Lichtman, M. (2014). Drawing meaning from the data in Qualitative research for the social sciences. 1st ed.; SAGE Publications, London, UK, 2014.

Lytras, M., Carroll. J., Damiani, E., Tennyson, R., Avison, D., Vossen, G., De Pablos, P. (2008). A Computer Science and Information Systems Manifesto. First World Summit on the Knowledge Society WSKS, Athens, Greece. September 24-26 2008.

Ma, T., Liu, X., Ou, G., Yu, Y. (2009). RFID-Based Information System for Retail Supply Chain Optimization. 2009 International Conference on New Trends in Information and Service Science NISS, Beijing, China 30 June-2 July 2009.

Matsuura, N., Suzuki, S., Ohata, M., Ohta, K., Inamura, H., Mizuno, T. (2012). An Efficient and Highly Available Distributed Data Management System. Information Systems, Technology and Management, 6th International Conference ICISTM, Grenoble, France, March 28-30, 2012.

Marnewick, C., Erasmus, W., Nazeer, J. (2017). The symbiosis between information system project complexity and information system project success. 1st ed.; AOSIS, Cape Town, South Africa, 2017.

Morris, P. W. G. (2013). Reconstructing Project Management. 1st ed.; John Wiley and Sons: Chichester, West Sussex, UK, 2013.

Myers, MD., Avison, DE. (2002). Qualitative Research in Information Systems, 1st ed. SAGE Publications, London, UK, 2002.

Niu, D., Gao, L. (2012). Based on the MVC model of teachers' workload management system development. 2012 International Conference on Computer Science and Information Processing (CSIP), Xi'an, Shaanxi, China, 24-26 August 2012.

O’Gorman, K., D., MacIntosh, R. (2014). Research Methods for Business & Management: A Guide to Writing Your Dissertation, 1st ed.; Goodfellow Publishers Limited, Oxford, 2014.

Prasad, P. (2005). Crafting Qualitative Research: Working in the Postpositivist Traditions, 1st ed. Routledge, Florence, Italy, 2005.

Savoie, M. (2016). Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability, 2nd ed.; Publisher: Business Expert Press, New York, USA, 2016.

Sommerville, I. (2007). Software Engineering. 8th ed.; Pearson Education Limited, New York, USA 2007.

Soyemi, A. A., Saouli, M. A., Sinha, B. R. (2014). Impact of Online Clinical Data Exchange on Patient Time Saving in Healthcare Delivery. 11th International Conference on Information Technology: New Generations ITNG, Las Vegas, NV, USA, 7-9 April 2014.

Vaezi, R., Mills, A., Chin, W., Zafar, H. (2016). User Satisfaction Research in Information Systems: Historical Roots and Approaches. In Communications of the Association for Information Systems 2016: Volume 38, Article 27, 501-532.

Watungwa, T., Pather, S. (2018). Identification of User Satisfaction Dimensions for the Evaluation of University Administration Information Systems. 15th International Conference on Intellectual Capital Knowledge Management & Organisational Learning ICICKM, Cape Town, South Africa 29-30 November 2018.

Yiannis, G. (2018). Stories and narratives. The sage handbook of qualitative business and management research methods: methods and challenges. 1st ed.; Cassell, C., Cunliffe, A.L., Grandy, G.; SAGE Publications, London, UK, 2018.

Zhijie, X. (2010). Information System Reliability Prediction Based on Evidential Reasoning Approach with Audit Evidence. 2010 International Conference on Electrical and Control Engineering (ICECE), Wuhan, China, 25-27 June 2010.




DOI: http://dx.doi.org/10.4301/S1807-1775202219005

Copyright (c) 2022 Journal of Information Systems and Technology Management

Licensed under