Guy-Emmanuel Rigo
ISEG – Instituto Superior de Economia e Gestão, Lisboa, Portugal, Miguel Lupi, 20, Lisboa, 1200-781, Portugal
Phone: +351 21 392 28 00 / Fax: +351 213 925 850 E-mail: emmanuelrigo@gmail.com Guy-Emmanuel Rigo received a Marketing Master degree from ISEG - University of Lisbon, Portugal. He currently works as deputy sales manager at Premium Foods (Promasidor) in Kinshasa, Democratic Republic of Congo.
Portugal

Cristiane Drebes Pedron
UNINOVE – Universidade Nove de Julho Avenida Francisco Matarazzo, 612 - Prédio C - 2º andar Água Branca - 05001-000 - São Paulo/SP – Brazil Phone: +55 11 3665-9342 / Fax: +55 11 3665-9342 E-mail: cdpedron@gmail.com Professor of Business Studies at UNINOVE – Universidade Nove de Julho in São Paulo, Brazil. She received a Ph.D. from ISEG - University of Lisbon, Portugal. Her research interests include the use of information technology to innovate Customer Relationship Management.
Brazil

Programa de Mestrado e Doutorado Acadêmico em Administração

Mário Caldeira
ISEG – Instituto Superior de Economia e Gestão, Universidade Técnica de Lisboa Miguel Lupi, 20, Lisboa, 1200-781, Portugal Phone: +351 21 392 28 00 / Fax: +351 213 925 850 E-mail: caldeira@iseg.utl.pt Mário Caldeira is a Dean and Professor of Information Systems at ISEG - University of Lisbon, Portugal. He holds a PhD from Cranfield University (UK).

Departamento de Gestão

Cíntia Cristina Silva de Araújo
UNINOVE – Universidade Nove de Julho Av. Francisco Matarazzo, 612 - Prédio C - 2º andar Água Branca - 05001-000 - São Paulo/SP – Brazil Phone: +55 11 3665-9342 / Fax: +55 11 3665-9342 E-mail: cintyaraujo@gmail.com Doctorate student in Administration at Nove de Julho University, São Paulo, Brazil. She earned a master’s degree in Business Administration with emphasis on Project Management at Nove de Julho University.
Brazil