Conversational competences model for information technology and business strategic alignment

Luís Kalb Roses, Jean Carlos Borges Brito, Gentil José de Lucena

Abstract


The main objective of this study is the development of a model of conversational competences for Business and IT managers aiming at the strategic alignment between their areas. The theory of this alignment highlights the importance of communication between Business and IT areas, which is explored in the social dimension of their managers’ relationship through conversational competences. A survey research was performed with Business and IT managers from public and private organizations in Brazil, whose data were analyzed through multivariate statistical techniques – exploratory and confirmatory factor analysis – and thematic content analysis. The results confirmed the constructs and most of the hypotheses of the proposed research model, which was expanded with new constructs and hypotheses.

Keywords


IT and Business strategic alignment; Communication; Social dimension; Strategic Conversations; Conversational competences.

References


Abib, G., & Hoppen, N. (2012). Do Discurso à Prática: O Papel da Dimensão Social no Processo de Alinhamento Estratégico. In: Proceedings of the 18th Americas Conference on Information Systems (AMCIS), Washington, Aug. 9-12th.

Abib, G., Hoppen, N., & Rigoni, E. H. (2012). A Dimensão Social no alinhamento estratégico entre Negócio e TI. Revista Eletrônica de Sistemas de Informação, 11(1), 1-16.

Bardin, L. (2009). Análise de Conteúdo. Trad. Luís Antero Reto e Augusto Pinheiro. 4ª e. Lisboa: Edições 70 Ltda, 2009.

Bassellier, G., & Benbasat, I. (2007). Assessing the Contributions of Business and IT Knowledge to the Development of IT/Business Partnerships. St. Louis, Missouri, USA: ACM-SIGMIS-CPR’07, Apr.19-21.

Bisquerra, R., Sarriera, J. C., & Martinez, F. (2004). Introdução à Estatística: Enfoque informático com o pacote estatístico SPSS. Porto Alegre: Artmed.

Brodbeck, A. F., & Hoppen, N. (2003). Alinhamento Estratégico entre os planos de Negócio e de tecnologia da informação: um modelo operacional para implementação. Revista de Administração Contemporânea, 7(3), 9-33.

Chan, Y. E. Whey haven’t we mastered alignment? The importance of the informal organization structure. (2002). MIS Quarterly, 1(2), 97-122.

Chan, Y. E., & Reich, B. H. (2007). IT alignment: what have we learned? Journal of Information Technology, 22, 297-315.

Chermack, T. J., Van Der Merwe, L., & Lynham, S. A. (2007). Exploring the relationship between scenario planning and perceptions of strategic conversation quality. Technological Forecasting and Social Change, 74(3), 379-390.

Chong, A. Y.-L., Chan, F. T. S., Ooi, K.-B., & Darmawan, N. (2011). Does employee alignment affect business-IT alignment? An empirical analysis. Journal of Computer Information Systems, 51(3), 10-20.

Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Missing Data. In: ___. Applied Multiple Regression/Correlation Analisys for the Behavioral Sciences. 3. e. New Jersey: Lawrence Erlbaum Associates, Cap. 11, 431-451.

Dacoreggio, M. dos S. (2006). Competências no contexto da ação docente: ressignificando o conceito. Contrapontos, 6(1), 49-64.

De Haes, S., & Van Grembergen, W. (2008). Analysing the relationship IT governance and business/IT alignment maturity. In: Proceedings of the 41st Hawaii International Conference on Systems Sciences.

Echeverria, R. (2008). Ontología Del Lenguaje. 1. e. Buenos Aires, Granica:Juan Carlos Saez Editor.

Fleury, M. T. L., & Fleury, A. (2001). Construindo o conceito de competência. Revista de Administração Contemporânea, 5(spe), 183-196.

Flores, F., & Winograd, T. Dirección y Conversación. (1989). In: ___. Hacia la Comprensión de la Informática y la Cognición. Barcelona, Espanha: Hispano Europeia.

Garfinkel, H. (1967). Studies in Ethnomethodology. New Jersey: Prentice-Hall.

Giddens, A. (1984). The Constitution of Society. Berkeley; Los Angeles: University of California Press.

Giddens, A. (1993). New Rules of Sociological Method. Stanford (CA): Stanford University Press.

Gratton, L., & Ghoshal, S. (2002). Improving the quality of conversations. Organizational Dynamics, 31(3), 209-223.

Hair, J. F. J., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analisys. 5ª e., New Jersey: Prentice-Hall.

Hair, J. F. J., Anderson, R. E., Tatham, R. L., & Black, W. C. (2005). Multivariate data analisys. 6ª e., New Jersey: Prentice-Hall.

Heijden, K. V. D. (2005). The Art of Strategic Conversation. 2. e., Chinchester: John Wiley & Sons.

Henderson, J. C., & Venkatraman, N. (1993). Strategic Alignment: Leveraging information technology for transforming organizations. IBM Systems Journal, 38(1), 4-16.

Johnson, A., & Lederer, A. (2009). CEO/CIO Communication and the strategic grid dimensions. In: Tan, A. W. K, & Theodorou, P. Strategic Information Technology and Portfolio Management. UK: IGI Global.

Jorfi, S., Nor, K. M., & Najjar, L. (2011). The relationships between IT flexibility, IT-Business strategic alignment, and IT capability. International Journal of Managing Information Technology, 3(1), 16-31.

Kearns, G. S., & Lederer, A. L. (2003). A resource-based view of strategic IT alignment: How knowledge sharing creates competitive advantage. Decision Sciences, 34(1), 1-29.

Kenny, C. M. (2014). Measuring model fit. Recovered in Jan. 31st, 2014, from http://davidakenny.net/cm/fit.htm.

Kline, R. B. (1998). Principles and Practice of Structural Equation Modeling. New York: Guilford.

Kofman, F. (2001). Metamanagement: La nueva con-ciencia de los negócios. 1. e. Barcelona: Ediciones Granica, v. 2.

Lima, E. (2007). Visão compartilhada, equipe de direção e gestão estratégica de pequenas e médias empresas: um estudo multi-caso e internacional. Revista de Negócios, 12(4), 86-100.

Lima, E. D. O., Filion, L. J., Dalfovo, O., & Junior, V. U. (2013). Gestão Estratégica e compartilhamento da visão em micro e pequenas empresas. Revista Ibero-Americana de Estratégia, 12(2), 12-41.

Luftman, J. (2000). Assessing Business-IT Alignment Maturity. Communications of the Association for Information Systems, 4(14), 1-50.

Luftman, J., & Brier T. (1999). Achieving and Sustaining Business-IT Alignment. California Management Review, 42(1), 109-122.

Luftman, J., Zadeh, H. S. (2011). Key information technology and management issues 2010-2011: an international study. Journal of Information Technology, 26, 193-204.

Malhotra, N. K. (2009). Marketing Research: An Applied Orientation. 6ª e., Englewood Cliffs, NJ: Prentice-Hall.

Malmelin, N. (2007). Communication capital modelling corporate communications as an organizational asset. Corporate Communication, 12(3), 298-310.

Martins, M. T. M. C. (2013). Diálogo e interações face a face:a força da oralidade na comunicação interna. Revista Organicom, 10(19), 184-198.

Mengis, J., & Eppler, M. J. (2008). Understanding and Managing Conversations from a Knowledge Perspective: An Analysis of the Roles and Rules of Face-to-face Conversations in Organizations. Organization Studies, 29(10), 1287-1313.

Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook. 2. ed. London, Thousand Oaks, New Delhi: Sage Publications.

Mithas, S., Tafti, A., Bardhan, I., & Goh, J. M. (2012). Information technology and firm profitability: mechanisms and empirical evidence. MIS Quarterly, 36(1), 205-224.

Pinto, G. J. S., & Graeml, A. R. (2011). Revista de Gestão da USP, 18(2), 259-274.

Reich, B. H., & Benbasat, I. (2000). Factors that influence the social dimension of alignment between business and information technology objectives. MIS Quarterly, 24(1), 81-113.

Reinhardt, N., & Bigueti, J. R. (2013). The Influence of Shared Mental Models between the CIO and the Top Management Team on the Strategic Alignment of Information Systems: A Comparison between Brazilian and US Companies. Journal of Information Systems and Technology Management, 10(3), 503-520.

Rezende, D. A. (2002). Alinhamento do Planejamento Estratégico da Tecnologia da Informação ao Planejamento Empresarial: Proposta de um modelo e verificação da prática em grandes empresas brasileiras. Florianópolis, 2002. 278 f. Tese (Doutorado em Engenharia de Produção – Gestão da Tecnologia da Informação) - Programa de Pós-Graduação em Engenharia de Produção, Universidade Federal de Santa Catarina, Florianópolis (SC).

Rigoni, E. H. (2010). Identificação de Relações de Importância entre Elementos de Maturidade de Alinhamento Negócios-TI e Tipos Estratégicos. Porto Alegre, 2010. 168 f. Tese (Doutorado em Administração) – Escola de Administração, Universidade Federal do Rio Grande do Sul, Porto Alegre (RS).

Rigoni, E. H., Hoppen, N., & Santana, M. (2007). Um estudo cross-country da percepção do alinhamento estratégico entre negócio e tecnologia da informação. In: I Encontro de Administração da Informação (ENADI). Anais... Florianópolis (SC), 24 a 26 de out.

Scott, W. R. (2001). Institutions and Organizations. Thousand Oaks; London; New Delhi: Sage.

Silva, W. A., Luft, M. C. M. S., Cavalcante, F., & Freitas, H. P. (2013). Repensando o Alinhamento Estratégico da TI: Perspectiva Crítica ao Discurso Hegemônico. In: 4oEncontro Anual de Tecnologia da Informação (EATI). Anais... Frederico Westphalen (RS).

Silvius, A. J. G., De Haes, S., & Van Grembergen, W. (2009). Exploration of cultural influences on Business and IT alignment. Proceedings of the 42nd Hawaii International Conference on System Sciences, Hawaii.

Steenkamp, J. B. E. M., & Van Trijp, H.C.M. (1991). The use of Lisrel in validating marketing constructs. International Journal of Research in Marketing, 8(4), 283-299.

Tabachnick, B. G., & Fidell, L. S. (2001). Using Multivariate Statistics. 4a e. Needham Heights: Allyn & Bacon.

Tan, F. B., & Gallupe, R. B. (2006). Aligning business and information systems thinking: A cognitive approach. IEEE Transactions on Engineering Management, 53(2), 223-237.

Ullah, A., & Lai, R. (2013). A Systematic Review of Business and Information Technology Alignment. Journal ACM Transactions on Management Information Systems, 4(1).

Urbanavicius, V. J., & Lima, E. (2014). Conversa Estratégica e Equipes de Direção de Micro e Pequenas Empresas (Mpes). In: VIII Encontro de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (EGEPE) Anais... Goiânia (GO): FACE/UFG.

Von Krogh, G., & Roos, J. (1995). Conversation management. European Management Journal, 13(4), 390-394.

Yayla, A., & Hu, Q. (2009). Antecedents and drivers of IT-Business Strategic Alignment: Empirical validation of theoretical model. Proceedings of the 17th European Conference on Information Systems, Verona (Italy), June 8-10.




DOI: http://dx.doi.org/10.4301/S1807-17752015000100007

Copyright (c) 2015 Journal of Information Systems and Technology Management

Licensed under