Sara Cristina Boni Barbosa
Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
Brazil

Sara C. Boni Barbosa is a project management specialist at CIELO S.A. She has a bachelor’s degree in Business Administration from the University of Sao Paulo College of Economics, Business and Accountancy at Ribeirão Preto (FEARP) and is a post-graduate student of project management at Berkeley University. E-mail: sara_cbb@hotmail.com

Ildeberto Aparecido Rodello
http://www.fearp.usp.br/~rodello
Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
Brazil

Ildeberto Aparecido Rodello is a professor of Information Systems at the University of São Paulo (USP) College of Economics, Business and Accountancy at Ribeirão Preto (FEARP). He has a Ph.D. in Applied Sciences (Virtual Reality) and develops research on topics such as Information Systems, Open Source ERP Systems and Distance Learning. He lectures on information systems development, e-commerce, distance learning and organizational change through information technology. E-mail: rodello@fearp.usp.br

Silvia Inês Dallavalle de Pádua
Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
Brazil

Silvia Inês Dallavalle de Pádua is a professor of Information Systems at the University of Sao Paulo College of Economics, Business and Accountancy at Ribeirão Preto (FEARP). She has a Ph.D. in Engineering and develops research on topics such as Business Process Management and Information Systems. She lectures on information system development and business process management. E-mail: dallavalle@fearp.usp.br University of São Paulo – Business Administration Department – College of Economics, Business and Accountancy at Ribeirão Preto (FEA-RP/USP). Address: Avenida dos Bandeirantes, 3900, Monte Alegre, Ribeirão Preto – SP – Brazil – 14040-900