Using the BSC For Strategic Planning of IT (Information Technology) in Brazilian Organizations

Authors

  • Adriano Olímpio Tonelli Universidade Federal de Lavras
  • Paulo Henrique de Souza Bermejo Universidade Federal de Lavras
  • André Luiz Zambalde Universidade Federal de Lavras

DOI:

https://doi.org/10.4301/s1807-17752014000200008

Keywords:

information technology strategic planning, balanced scorecard, information system management, IT strategic management, IT strategic alignment.

Abstract

This paper presents a method that integrates Balanced Scorecard (BSC) concepts and IT strategic planning (ITSP) processes. The resulting method was applied in two organizations in order to verify contributions of Balanced Scorecard regarding the identified ITSP problems. The development of this work was realized in qualitative, exploratory research based on two case studies. The results show that the use of BSC contributed directly to work with IT strategic planning challenges and involved middle management, multifunctional teams, and top management support, all beyond IT boundaries.

Author Biographies

Adriano Olímpio Tonelli, Universidade Federal de Lavras

Adriano Olímpio Tonelli, Professor do Instituto Federal de Educação, Ciência e Tecnologia de Minas gerais, doutorando em Administração pela Universidade Federal de Lavras (UFLA). Possui mestrado em Administração, graduação em Ciência da Computação e MBA em Governança de TI, pela UFLA. Atua em atividades de pesquisa nas áreas de sistemas de informação, inovação, desenvolvimento de software e gestão estratégica de TI. E-mail: tonelli@dcc.ufla.br

Paulo Henrique de Souza Bermejo, Universidade Federal de Lavras

Paulo Henrique S. Bermejo, professor adjunto do Departamento de Ciência da Computação da Universidade Federal de Lavras (UFLA). Formado na área de computação, Paulo Henrique realizou pós-doutorado na Universidade de Bentley (EUA), e doutorado em Engenharia e Gestão do Conhecimento pela Universidade Federal de Santa Catarina. Atua em atividades de pesquisa e ensino nas páreas de sistemas de informação, inovação e gestão estratégica de TI. E-mail: bermejo@dcc.ufla.br

André Luiz Zambalde, Universidade Federal de Lavras

André Luiz Zambalde, Professor Associado da Universidade Federal de Lavras-MG (UFLA), nos Departamentos de Ciência da Computação e Administração. É Engenheiro de Telecomunicações (INATEL-MG 1984). Pós-graduado em Administração (UFLA-MG 1989), Mestre em Eletrônica (UNIFEI-MG 1991), Doutor em Engenharia de Sistemas e Computação (COPPE/UFRJ 2000), com Pos-Doutorado em Ciência da Computação (UFMG-MG 2005) e Estatística e Gestão da Informação (UNINOVA - Portugal PT 2010). E-mail: zamba@dcc.ufla.br

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Published

2014-08-21

How to Cite

Tonelli, A. O., Bermejo, P. H. de S., & Zambalde, A. L. (2014). Using the BSC For Strategic Planning of IT (Information Technology) in Brazilian Organizations. Journal of Information Systems and Technology Management, 11(2), 361–378. https://doi.org/10.4301/s1807-17752014000200008

Issue

Vol. 11 No. 2 (2014)

Section

Articles

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