Impacts of a Relationship Model on Informational Technology Governance: an Analysis of Managerial Perceptions in Brazil

Authors

  • Adriano Weber Scheeren Fundação Getulio Vargas Escola Brasileira de Administração Pública e de Empresas
  • Joaquim Rubens Fontes Filho Fundação Getulio Vargas Escola Brasileira de Administração Pública e de Empresas
  • Elaine Maria Tavares Rodrigues Fundação Getulio Vargas Escola Brasileira de Administração Pública e de Empresas

DOI:

https://doi.org/10.4301/s1807-17752013000300009

Keywords:

Information Technology, IT Governance, IT Alignment, Relationship Model, IT Strategy

Abstract

The aim of this article is to analyze the impacts, based on the perceptions of managers, of the deployment of a model to govern the relationship between business areas and IT in a large Brazilian financial organization. To undertake the case study of this deployment, the research firstly performed documental analyses of the process and then sent electronic surveys to a sample of managers in order to evaluate their perceptions of the model’s impact in terms of the formalism of the organization’s internal processes, strategic alignment between business areas and IT and levels of governance in the organization. The results revealed that managers perceived improvements in the quality of technological solutions, levels of IT governance, the understanding of IT area needs and business area demands, but they also stated that the negotiating process was more complex and there was no increase in their level of satisfaction with IT. These results of the study may contribute to the development of instruments for the evaluation of the impacts of the deployment of relationship models on important organizational aspects.

Author Biographies

Adriano Weber Scheeren, Fundação Getulio Vargas Escola Brasileira de Administração Pública e de Empresas

Adriano Weber Scheeren, Getulio Vargas Foundation Brazilian School of Public and Business Administration (FGV/EBAPE) Praia de Botafogo, 190 - room 502 - Rio de Janeiro (RJ) - CEP 22250-900 Tel: 55-21-37995753 Email: adrianows@gmail.com Master’s Degree in Management from the FGV/EBAPE, with a Bachelor’s Degree in Informatics from the Federal University of Santa Maria (UFSM – RS). Researcher in the Corporate and Organizational Strategy and Governance Studies Group (NEEG) at the FGV/EBAPE. He works in a financial institution controlled by the Federal Government in the technology division that manages its relationship with the organization’s business areas.

Joaquim Rubens Fontes Filho, Fundação Getulio Vargas Escola Brasileira de Administração Pública e de Empresas

Joaquim Rubens Fontes-Filho, Getulio Vargas Foundation Brazilian School of Public and Business Administration (FGV/EBAPE) Praia de Botafogo, 190 - room 502 - Rio de Janeiro (RJ) - CEP 22250-900 Tel: 55-21-37995753 Email: joaquim.rubens@fgv.br Professor at the FGV/EBAPE, Ph.D in Administration from the FGV/EBAPE, Master’s Degree in Public Administration (FGV/EBAPE) and in Production Engineering (UFRJ/COPPE), Bachelor’s Degree in Production Engineering (UFRJ), and coordinator of research projects funded by the CNPq and of the Corporate and Organizational Strategy and Governance Group (NEEG) at the FGV/EBAPE.

Elaine Maria Tavares Rodrigues, Fundação Getulio Vargas Escola Brasileira de Administração Pública e de Empresas

Elaine Tavares, Coppead Graduate School of Business Federal University of Rio de Janeiro Rua Pascoal Lemme, 355 - Ilha do Fundão 21941-918 - Rio de Janeiro – RJ Tel: 55-21-25989859 Professor at Coppead/UFRJ. Post-Doctoral Degree at CERGAM - Centre d'Etudes et de Recherche en Gestion da Université Aix- Marseille III, France. Ph.D in Administration from the Brazilian School of Public and Business Administration of the Getulio Vargas Foundation (FGV/EBAPE). Master’s Degree in Business Administration from the FGV/EBAPE. Bachelor’s Degree in Industrial Design from the Pontifical Catholic University of Rio de Janeiro. She has 15 years of professional work experience in large companies, mainly in the financial and educational areas. Email: elaine.tavares@coppead.ufrj.br

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Published

2013-12-27

How to Cite

Scheeren, A. W., Fontes Filho, J. R., & Tavares Rodrigues, E. M. (2013). Impacts of a Relationship Model on Informational Technology Governance: an Analysis of Managerial Perceptions in Brazil. Journal of Information Systems and Technology Management, 10(3), 621–642. https://doi.org/10.4301/s1807-17752013000300009

Issue

Vol. 10 No. 3 (2013)

Section

Articles

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