Sandra Lais Pedroso
Pontifical Catholic University of Rio Grande do Sul - PUCRS, Porto Alegre, Rio Grande do Sul, Brazil
Brazil

Master of Business Administration at PUCRS, Project Manager of Software Development Projects, Interest Areas: Software Project Management, Software Process Quality, Software Process Certifying, E-mail: sandra.lais.pedroso@gmail.com

Leonardo Rocha de Oliveira
http://www.pucrs.br/ppgad
Pontifical Catholic University of Rio Grande do Sul - PUCRS, Porto Alegre, Rio Grande do Sul, Brazil
Brazil

Ph.D. at University of Salford, UK, Professor and Researcher at PUCRS School of Business, Interest Areas: IT Governance, IT Management, IT Process Quality, Cyber Security, Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS) Faculdade de Administração, Contabilidade e Economia (FACE) Programa de Pós-Graduação em Administração (PPGAd) Av. Ipiranga, 6681 – Prédio 50 – Sala 1101 – Porto Alegre - RS - 90.619-900 Fone: (51) 33203524 Fax: (51) 3320-3624 E-mail: leo.oliveira@pucrs.br