Avaliando o Nível de Satisfação dos Usuários Finais do Siafi: Um Estudo de Caso.

Authors

  • Janilson Suzart

Keywords:

Satisfação dos usuários, Avaliação de TIC, Siafi, Investimentos em TIC

Abstract

Avaliar o impacto de investimentos em tecnologia é uma tarefa complexa. Esta pesquisa analisa se a mensuração do nível de satisfação dos usuários é válida para compreender o desempenho de uma tecnologia utilizada no setor público. O objeto de estudo escolhido foi o Siafi. O desenvolvimento da pesquisa foi realizado através de uma survey da qual participaram 77 usuários. Para isto, foram utilizados o modelo e o instrumento desenvolvidos por Doll e Torkzadeh (1988). A técnica estatística empregada foi a análise fatorial confirmatória. Os resultados da pesquisa validaram o modelo utilizado para uma tecnologia empregada no setor público.

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Published

2013-04-26

How to Cite

Suzart, J. (2013). Avaliando o Nível de Satisfação dos Usuários Finais do Siafi: Um Estudo de Caso. Journal of Information Systems and Technology Management, 10(1), 145–160. Retrieved from https://jistem.tecsi.org/index.php/jistem/article/view/10.4301%252FS1807-17752013000100008

Issue

Vol. 10 No. 1 (2013)

Section

Articles

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