E-Mail Usage Behavior at Work: the Portuguese Case

Authors

  • Rui Filipe Cerqueira Quaresma University of Évora/Center for Advanced Studies in Management and Economics
  • Sílvia Paula Rosa da Silva Instituto Politécnico de Tomar (IPT)
  • Cristina Galamba Marreiros University of Évora/Center for Advanced Studies in Management and Economics

DOI:

https://doi.org/10.4301/s1807-17752013000100001

Keywords:

e-mail, users, behavior

Abstract

E-mail is one of the most used information and communication technologies by organizations. This technology has an enormous potential to transform the way organizations and their processes work. E-mail can speed-up processes and transaction, facilitate information exchange, improve quality, increase employees speed and productivity, and strengthen the relationship with stakeholders. The present paper analysis e-mail usage behavior at work, through empirical data collected in Portugal. The majority of users reveal adequate e-mail usage behavior, in spite of some situations that might prove to be problematic to organizations.

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Published

2013-04-26

How to Cite

Quaresma, R. F. C., Silva, S. P. R. da, & Marreiros, C. G. (2013). E-Mail Usage Behavior at Work: the Portuguese Case. Journal of Information Systems and Technology Management, 10(1), 05–20. https://doi.org/10.4301/s1807-17752013000100001

Issue

Vol. 10 No. 1 (2013)

Section

Articles

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