Improving Logistics Services Through the Technology Used in Fleet Management

Authors

  • Mauro Vivaldini Universidade Metodista de Piracicaba - UNIMEP
  • Silvio Roberto Ignácio Pires UNIMEP - Piracicaba
  • Fernando Bernardi de Souza UNESP - Bauru

DOI:

https://doi.org/10.4301/s1807-17752012000300006

Keywords:

Logistics Service Provider, fleet management, logistics service

Abstract

Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in technology and vehicle tracking systems, this approach of management has gained new possibilities for the improvement of logistics services. By studying the specific case of an LSP, this paper investigates the use of these technologies in the management of their business and services. The results indicate that the LSP seeks to increase its services and to streamline information in order to respond to customer needs in real time. It is also evident in this case under study that the combination of the technology available together with the fleet management system has become a distinguishing feature for this LSP, one which increases their skills and important information for both customers and business.

Author Biographies

Mauro Vivaldini, Universidade Metodista de Piracicaba - UNIMEP

Mestre em Administração e doutor em Engenharia de Produção pela UNIMEP, onde atua como professor nas áreas de Logística e Cadeia de Suprimentos. Possui especializações e MBAs em Varejo, Marketing e Produção, e mais de 20 anos de experiência profissional no comando de operações industriais e logísticas em grandes empresas nacionais e multinacionais. Também é autor de diversos artigos na área de logística publicados em congressos e revistas especializadas.

Silvio Roberto Ignácio Pires, UNIMEP - Piracicaba

Engenheiro de Produção pela UFSCar e mestre e doutor em Engenharia de Produção pela USP. Possui mais de 25 anos de atuação em Gestão de Operações, Logística e Cadeia de Suprimentos. É professor titular da UNIMEP e convidado da FGV, CEL-COPPEAD e Universidad Carlos III de Madrid. Possui diversas publicações na área, onde pode-se destar os livros Gestão da Cadeia de Suprimentos - conceitos, estratégias, práticas e casos”, Atlas, São Paulo, 2004/2009 e Gestión de la Cadena de Suministros, McGraw Hill, Madrid, 2007.

Fernando Bernardi de Souza, UNESP - Bauru

Engenheiro de Produção Mecânica pela Universidade de São Paulo (1994), mestre em Engenharia Mecânica pela Universidade de São Paulo (1997) e doutor em Engenharia Mecânica pela Universidade de São Paulo (2001). Atualmente é Professor Assistente Doutor do Curso de Engenharia de Produção da Faculdade de Engenharia de Bauru, da UNESP. Tem experiência na área de Engenharia de Produção, atuando principalmente nos seguintes temas: Teoria das Restrições, Sistemas de Planejamento e Controle da Produção, Gestão da Cadeia de Suprimentos e Manufatura Enxuta.

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Published

2012-12-21

How to Cite

Vivaldini, M., Pires, S. R. I., & Souza, F. B. de. (2012). Improving Logistics Services Through the Technology Used in Fleet Management. Journal of Information Systems and Technology Management, 9(3), 541–562. https://doi.org/10.4301/s1807-17752012000300006

Issue

Vol. 9 No. 3 (2012)

Section

Articles

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