Telecommuting and HRM: A Case Study of an Information Technology Service Provider

Authors

  • André Fernandes Bernardino Pontifícia Universidade Católica do Paraná
  • Karina De Dea Roglio Universidade Federal do Parana - UFPR
  • Jansen Maia Del Corso Pontifícia Universidade Católica do Paraná

DOI:

https://doi.org/10.4301/s1807-17752012000200005

Keywords:

Information Technology, Human Resource Management, Telecommuting

Abstract

With the development in information technology resources, a way of working has been standing out: telecommuting. This manner of working from a distance may offer a competitive advantage in attracting and retaining highly skilled professionals. The purpose of the research presented in this article is to identify guidelines for the implementation and management of telecommuting, as an alternative to overcome the shortage of qualified professionals in Information Technology (IT). The results, based on a case study of a Brazilian subsidiary of a multinational organization that provides IT services, shown that telecommuting (1) contributes to attracting and retaining qualified professionals in IT, (2) should be based on trustworthy relationships, (3) has to be supported by a strategy of decentralization of both structure and organizational assets.

Author Biographies

André Fernandes Bernardino, Pontifícia Universidade Católica do Paraná

Bacharel em Informática pela Universidade Positivo (2004). Especialista em Redes de Computadores pela UTFPR - Universidade Tecnológica Federal do Paraná (2006). Mestre em Administração pela Pontifícia Universidade Católica do Paraná (2010). Áreas de interesse: Gestão estratégica de organizações de Tecnologia de Informação, administração estratégica de Tecnologia de Informação e Gestão Internacional de Tecnologia de Informação.

Karina De Dea Roglio, Universidade Federal do Parana - UFPR

Doutora em Engenharia de Produção pela Universidade Federal de Santa Catarina (2006). Visiting Scholar na Northwestern University - Kellogg School of Management (2003-2004). Mestre em Engenharia de Produção pela Universidade Federal de Santa Catarina (1998). Especialista em Administração de Recursos Humanos pela Universidade Federal de Santa Catarina (1993). Administradora pela Universidade do Estado de Santa Catarina (1990). Professora Adjunta da Universidade Federal do Paraná

Jansen Maia Del Corso, Pontifícia Universidade Católica do Paraná

Doutor em Administração pela ESADE/URL - Escuela Superior de Administración y Dirección de Empresas da Universidad Ramón Llull de Barcelona, Espanha; Mestrado em Administração Pública pela EBAPE/FGV - Escola Brasileira de Administração Pública e de Empresas da Fundação Getúlio Vargas, Rio de Janeiro, Brasil. Bacharel em Administração pela FESP - Fundação de Estudos Sociais do Paraná; Licenciatura em Educação Física pela Universidade Federal do Paraná, e Licenciatura em Disciplinas Especializadas do 2º Grau pela Universidade Federal do Paraná. Professor Titular da PUCPR - Pontifícia Universidade Católica do Paraná no PPAD - Programa de Mestrado e Doutorado em Administração. Áreas de interesse: Gestão e Planejamento Estratégico, Modelagem Organizacional.

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Published

2012-08-29

How to Cite

Bernardino, A. F., Roglio, K. D. D., & Del Corso, J. M. (2012). Telecommuting and HRM: A Case Study of an Information Technology Service Provider. Journal of Information Systems and Technology Management, 9(2), 285–306. https://doi.org/10.4301/s1807-17752012000200005

Issue

Vol. 9 No. 2 (2012)

Section

Articles

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