IT Outsourcing: Methodology for Supplier Selection Criteria for Competitive Advantage

Authors

  • Sergio Alexandre Simões UNINOVE - Universidade Nove de Julho
  • José Wilson de Souza UNINOVE - Universidade Nove de Julho
  • José Celso Contador UNINOVE - Universidade Nove de Julho UNIP - Universidade Paulista
  • Ademir Antonio Ferreira USP - Universidade de São Paulo UNIP - Universidade Paulista

DOI:

https://doi.org/10.4301/s1807-17752012000100007

Keywords:

Competitiveness, Competitive advantage, Fields and weapons competition, Outsourcing, Information Technology,

Abstract

Abstract: Two criteria are usually adopted to select the provider of IT: lower prices or better service qualification of the supplier. This article proposes a strategic approach: the company should hire the provider that best leverage their competitive advantages. This approach implied the need to develop a methodology. To support it, the authors analyzed four models, Porter, RBV (Resource-Based View), Balanced Scorecard and the Weapons and Field Competition. Preferred the latter to be the most complete, qualiquantitative technique and able to accurately align the goals of the IT service firm's to competitive contracting strategy. The methodology was developed and applied to an insurance company and in face of the excellent results, decided to write this article to disclose it.

Downloads

Published

2012-04-30

How to Cite

Simões, S. A., Souza, J. W. de, Contador, J. C., & Ferreira, A. A. (2012). IT Outsourcing: Methodology for Supplier Selection Criteria for Competitive Advantage. Journal of Information Systems and Technology Management, 9(1), 123–146. https://doi.org/10.4301/s1807-17752012000100007

Issue

Vol. 9 No. 1 (2012)

Section

Articles

License

Terms and Conditions The articles are author's responsibility. The publisher allows the author(s) to hold the copyright without restrictions and to retain publishing rights without restrictions. When submitting an article to JISTEM, authors are responsible for acknowledge and list any conflict of interest and financial support that may have influenced on the research results. Authors are required to sign an official copyright form. CC licensing You are free to: Share — copy and redistribute the material in any medium or format Adapt — remix, transform, and build upon the material for any purpose, even commercially. The licensor cannot revoke these freedoms as long as you follow the license terms. Under the following terms: Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits. Notices: You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation. No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material. The aim of the Directory of Open Access Journals is to increase the visibility and ease of use of open access scientific and scholarly journals thereby promoting their increased usage and impact. The articles have free availability on the public internet, permitting any users to read, download, copy, distribute, print, search, or link to the full texts of these articles Creative Commons License http://creativecommons.org/licenses/by/4.0/ Al papers are licensed under a Creative Commons Attribution 4.0 International License. Journal's policy of screening for plagiarism: Plagiarism is strictly forbidden, and by submitting the article for publication the authors agree that the publishers have the legal right to take appropriate action against the authors, if plagiarism or fabricated information is discovered.