Information and Communication Technologies to Deliver Financial Services for the Low-Income Population: Correspondent Banking at Banco Lemon

Authors

  • Cesar Akira Yokomizo Fundação Getulio Vargas Universidade de São Paulo
  • Eduardo Henrique Diniz Fundação Getulio Vargas
  • Tania Pereira Christopoulos Universidade de São Paulo

DOI:

https://doi.org/10.4301/s1807-17752010000300005

Keywords:

Correspondent Banking, Branchless Banking, Information and Communication Technologies for Development, Inclusive Finance, Microfinance, Banco Lemon

Abstract

Brazilian banks have developed innovative initiatives to deliver financial services for the lowincome population through correspondent banking (CB). Banco Lemon is such an interesting case to be studied because it has implemented a business model based exclusively on CB outlets and its focus was on low-income clients. This paper describes Banco Lemon’s adoption process of the CB technology to deliver financial services for the low-income population, promoting a historical description of the bank’s activities, since its creation and up to the year 2009. Eventually, this paper concludes that bill payment initiatives were successful while credit initiatives led to unexpressive outcomes.

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Published

2010-12-29

How to Cite

Yokomizo, C. A., Diniz, E. H., & Christopoulos, T. P. (2010). Information and Communication Technologies to Deliver Financial Services for the Low-Income Population: Correspondent Banking at Banco Lemon. Journal of Information Systems and Technology Management, 7(3), 599–618. https://doi.org/10.4301/s1807-17752010000300005

Issue

Vol. 7 No. 3 (2010)

Section

Articles

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