Soon-hoo So
Chonnam National University
Korea, Republic of

is currently working as a vice-director of Korea Call Center Industry Research Institute. He received his Ph.D. degree in Management Information Systems, specialized in Supply Chain Management, from Chonnam National University, Korea. E-mail: swso@chonnam.ac.kr

JaeJon Kim
Chonnam National University

is a Professor of Information Systems at the School of Business Administration, Chonnam National University, Korea. He received his Ph.D. degree in Computer Information Systems from Arizona State University in the U.S.A. E-mail: jaejon@chonnam.ac.kr

KiJu Cheong
Chonnam National University

is a Professor of School of Business Administration, Chonnam National University, Korea. He received his Ph.D. degree in Marketing from Alabama University-Tuscaloosa. He taught at Purdue University for 4 years. E-mail: kcheong3@chonnam.ac.kr

Geon Cho
Chonnam National University

is an associate professor of School of Business Administration, Chonnam National University, Korea. He received his Ph.D. degree in Operations Research from Purdue University. E-mail: gcho@chonnam.ac.kr