CATEGORIZATION OF BRAZILIAN INTERNET USERS AND ITS IMPACTS ON THE USE OF ELECTRONIC GOVERNMENT SERVICES

Marcelo Henrique de Araujo, Nicolau Reinhard

Resumo


This paper aims to categorize Brazilian Internet users according to the diversity of their online activities and to assess the propensity of these Internet users´ groups to use electronic government (e-gov) services. The Amartya Sen’s Capability Approach was adopted as the theoretical framework for its consideration of people’s freedom to decide on their use of available resources and their competencies for these decisions, leading to the use of e-gov services. Multivariate statistical techniques were used to perform data analysis from the 2007, 2009 and 2011 editions of ICT Household Survey. The results showed that Internet users belonging to the advanced and intermediate use groups were more likely to use e-gov services than those who belong to the sporadic use group. Moreover, the results also demonstrated that the Internet user group of intermediate use presented a higher tendency to use e-gov services than the Internet user group of advanced use. This tendency is possibly related to the extensive use of interactive and collaborative activities of leisure and entertainment performed by this type of user. The findings of this research may be useful in guiding public policies for the dissemination and provision of electronic government services in Brazil.

Palavras-chave


Sen’s Capability Approach, Electronic Government Services, Internet use patterns, ICT Household Survey, Brazilian Internet Users

Texto completo:

PDF (English)

Referências


Araujo, M. H., & Reinhard, N. (2013). Factors Influencing the Use of Electronic Government Services in Brazil. REGE Revista de Gestão, 22(4), pp. 585-596, 2015

Avgerou, C., Ganzaroli, A., Poulymenakou, A., & Reinhard, N. (2009). Interpreting the trustworthiness of government mediated by Information and Communication Technology: Lessons from electronic voting in Brazil, Information Technology for Development, 15, 133-148

Barbosa, A. F., Pozzebon, M., Diniz, E. H. (2013). Rethinking e-government performance assessment from a citizen perspective. Public Administration, 91(3), 744-762.

Bartholomew, D., Steele, F., Moustaki, I., & Galbraith, J. (2002). The Analysis and Interpretation of Multivariate Data for Social Scientists. London: Chapman and Hall/CRC Press, London.

CGI. (2013). Survey on the use of Information and Communication Technologies in Brazil: ICT Households and Enterprises 2012. Sao Paulo: Brazilian Internet Steering Committee.

Cunha, M. A. V. C., Miranda, P. R. M. (2013). Uso de TIC pelos governos: uma proposta de agenda de pesquisa a partir da produção acadêmica nacional. Organizações & Sociedade, 20(66), 543-566

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of Information Technology. MIS Quartely, 13(3), 319-340

Hair, J. F., Black, W. C., Babin, J. B., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis. New Jersey: Pearson Prentice Hall.

Lemos, R., & Martini, P. (2010). LAN Houses: A new wave of Digital Inclusion in Brazil. Information Technologies & International Development, 6, 31-35

Madon, S., Reinhard, N., Roode, D., & Walsham, G. (2009). Digital inclusion projects in developing countries: Processes of institutionalization. Information Technology for Development, 15, 319-340

Mori, C. K., & Assumpção, R.O. (2007). Brazilian Digital Inclusion Public Policy : achievements and challenges. The Journal of Community Informatics, 3(3), 1-6

Prendergast, R. (2005). The concept of freedom and its relation to economic development – a critical appreciation of the work of Amartya Sen. Cambridge Journal of Economics. 29(6),1145-1170

Reinhard, N., & Moya, R. W. (2002). The Adoption of Electronic Filing For Individual Income Tax Returns In Brazilian. In: International Conference on E-Business (ICEB), pp.1-7. Proceedings of ICEB 2012, Beijing

Reinhard, N. (2010). The Challenges of Universal Access: Models and Management – an invitation research. In: CGI. Survey the Use of Information and Communication Technologies in Brazil 2005-2009, São Paulo: CGI, 189-198

Robeyns, I. (2002). The Capability Approach: a theoretical survey. Journal of Human Development, 6(1), 93-117

Rogers, E. M. (1995). Diffusion of Innovations (4th ed). New York: Free Press, 1995

Sen, A. K. (1999). Development as freedom. Oxford : Oxford University Press.

Venkatesh, V., Morris, M., Davis, G. B., & Davis, F. (2003). User acceptance of information technology: toward a unified view. MIS Quartely, 27(3), 425-478




DOI: http://dx.doi.org/10.4301/S1807-17752016000200005