Using the BSC For Strategic Planning of IT (Information Technology) in Brazilian Organizations

Adriano Olímpio Tonelli, Paulo Henrique de Souza Bermejo, André Luiz Zambalde


This paper presents a method that integrates Balanced Scorecard (BSC) concepts and IT strategic planning (ITSP) processes. The resulting method was applied in two organizations in order to verify contributions of Balanced Scorecard regarding the identified ITSP problems. The development of this work was realized in qualitative, exploratory research based on two case studies. The results show that the use of BSC contributed directly to work with IT strategic planning challenges and involved middle management, multifunctional teams, and top management support, all beyond IT boundaries.


information technology strategic planning; balanced scorecard; information system management; IT strategic management; IT strategic alignment.

Texto completo:

PDF (English)


Bechor, T., Neumann, S., Zviran, M., Chanan, G., & (2010). A contingency model for estimating success of strategic information systems Planning. Information & Management., 47(1), 17-29.

Bermejo, P. H. S., Tonelli, A. O., Brito, M., J., & Zambalde, A. L. (2012).Implementation of information technology governance through IT strategic planning. African Journal of Business Management, 6: 11179-11189.

Boar, B. H. (1994).Practical steps for aligning information technology with business strategies: how to achieve a competitive advantage. New York: John Wiley.

Broady-Preston, J., & Hayward, T. E. (1998).An assessment of the relationship between marketing, information and strategy formulation in the retail banking sector. International Journal of Information Management, 18(4), 277-285.

Cerpa, N., & Verner, J. M. (1998). Case study: The effect of IS maturity on information systems strategic planning. Information & Management, 34(2), 199-208. .

Earl, M. J. (2003). Approaches to information systems planning. Experiences in strategic information systems planning. In R. D. Galliers & D. E. Leidner (Eds.), Strategic information management: challenges and strategies in managing information systems (Third ed.). Burlington: Elsevier.

Gimbel, S. (1968).Exploring the Scientific Method: Cases and Questions. London: The University of Chicago Press.

Grover, V., & Segars, A. H. (2005). An empirical evaluation of stages of strategic information systems planning: patterns of process design and effectiveness. Information & Management, 42(5), 761-779.

Gutierrez, A., & Serrano, A. (2008). Assessing Strategic, Tactical, and Operational Alignment Factors for SMEs: Alignment Across the Organisation's Value Chain. International Journal of Value Chain Management, 2(1), 33-56.

Heckman, R. (2003). Strategic Information Technology Planning and the Line Manager's Role. Information Systems Management 20(4), 16-21.

Huang, C., & Hu, Q. (2007).Achieving IT-business strategic alignment via enterprise-wide implementation of balanced scorecards. Information Systems Management 24(2), 173-184.

ITGI, I. G. I. (2007).COBIT 4.1: control objectives, management guidelines, maturity models. Rolling Meadows: ITGI.

Jung, C. F. (2004). Metodologia para pesquisa & desenvolvimento aplicada a novas tecnologias, produtos e processos. Rio de Janeiro: Axcel Books do Brasil.

Kaplan, R. S., & Norton, D. P. (1997). A estratégia em ação: balanced scorecard (22th ed.). Rio de Janeiro: Elsevier.

Kaplan, R. S., & Norton, D. P. (2008). A Execução Premium: A obtenção de vantagem competitiva através do vínculo da estratégia com as operações de negócio. Rio de Janeiro: Elsevier.

Keyes, J. (2005). Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy. Boca Raton: Auerbach Publications.

Lederer, A. L., & Salmela, H. (1996).Toward a theory of strategic information systems planning.Journal of Strategic Information Systems, 5(3), 237-253.

Lederer, A. L., & Sethi, V. (2003). The Information Systems Planning Process: Meeting the challenges of information systems planning. In R. D. Galliers & L. D. E. (Eds.), Strategic information management: challenges and strategies in managing information systems United Kingdom: Elsevier.

Lee, G. G., & Bai, R. J. (2003). Organizational Mechanisms for successful IT/IS strategic planning in the digital era. Management Decision, 41(1), 32-42.

Lee, G. G., & Pai, R. J. (2003).Effects of organizational context and inter-group behaviour on the success of strategic information systems planning: an empirical study. Behaviour and Information Technology, 22(4), 263-280.

Littler, K., Aisthorpe, P., Hudson, R., & Keasey, K. (2000). A new approach to linking strategy formulation and strategy implementation: an example from the UK banking sector. International Journal of Information Management, 20, 411-428.

Lutchen, M. D. (2004). Managing IT as a business: a survival guide for CEOs. Hoboken: John Wiley & Sons.

Mentzas, G. (1997). Implementing is an strategy: a team approach. Long Range Planning, 30(1), 84-95.

Min, S. K., Suh, E. H., & Kim, S. Y. (1999).An integrated approach toward strategic information systems planning. Journal of Strategic Information Systems, 8(4), 373-394.

Newkirk, H. E., L., L. A., & Srinivasan, C. (2003). Strategic information systems planning: too little or too much. Journal of Strategic Information Systems, 12(3), 201-228.

Niven, P. (2002). Balanced Scorecard Step by Step: Maximizing Performance and Maximizing Results. New York: John Wiley & Sons.

Pai, J. C. (2006). An empirical study of the relationship between knowledge sharing and IS/IT strategic planning (ISSP). . Management Decision, 44(1), 105-122.

Salmela, H., & Spil, T. A. M. (2002).Dynamic and emergent information systems strategy formulation and implementation. International Journal of Information Management, 22, 441-460.

Segars, A. H., & Grover, V. (1998). Strategic information systems planning success: an investigation of the construct and its measurement. MIS Quarterly, 22(2), 139-163.

Simon, P. P. (2011). Design and implementation of the Balanced Scorecard at a university institute. Measuring Business Excellence, 15(3), 34 - 45.

Van Grembergen, W., & De Haes, S. (2005). Measuring and Improving IT Governance Through the Balanced Scorecard. Information Systems Control Journal 2.

Velcu, O. (2010). Strategic alignment of ERP implementation stages: An empirical investigation. Information & Management, 47(3), 158-166.

Yin, R. (2005). Estudo de caso: planejamento e métodos (Third ed.). São Paulo: Artmed.