Eliciting and Defining Requirements Based on Metaevaluation: the Case of the Cras 2008 Census

Edilson Ferneda, Hércules Antonio do Prado, Marcelo Gomes Gadelha, Helga Cristina hedler, Eduardo José Ribeiro de Castro

Resumo


The Brazilian Ministry of Social Development and Fight against Hunger (MDS) regularly promotes the evaluation of its social programs, such as those developed in the Reference Centers for Social Assistance (CRAS). Such evaluations make use of a web system that supports the collection and processing of information as well as the dissemination of its results to local, regional and central government officials through the so-called CRAS Census. A meta-evaluation of the CRAS 2008 Census was carried out based on criteria specified by the Joint Committee (1994), from which we elicited requirements that enabled improvements of the web system. The article reports new requirements elicited from the meta-evaluation of the CRAS 2008 Census, held in the period 2009-2010. The approach of meta-evaluation as an alternative source of requirements elicitation took into consideration results from evaluations of social programs in order to identify system problems without the usual need of intense interaction with users. This approach revealed opportunities for improvements in the evaluation process that led to the elicitation of requirements for the computerized system. Some of the elicited features were incorporated into the Census 2010 and others may be incorporated in future censuses.

Palavras-chave


Requirements Elicitation; Evaluation; Metaevaluation.

Texto completo:

PDF (English) PDF

Referências


ASSOCIAÇÃO BRASILEIRA DE NORMAS TÉCNICAS. NBRISO/IEC9126-1 Engenharia de software - Qualidade de produto - Parte 1: Modelo de qualidade. Rio de Janeiro, RJ: ABNT, 2003.

ASSOCIATION OF BUSINESS PROCESS MANAGEMENT PROFESSIONALS. Guia para o Gerenciamento de Processos de Negócio Corpo Comum de Conhecimento (BPM CBOK®) - Versão 2.0. ABPMP, 2009. Disponível em: .

BRASIL. Ministério do Desenvolvimento Social e Combate à Fome. Linha de Base do Monitoramento dos CRAS. Brasília, DF: Secretaria de Avaliação e Gestão da Informação, Secretaria Nacional de Assistência Social, 2008a. 104 p.

BRASIL. Ministério do Desenvolvimento Social e Combate à Fome. Gerente CRAS 2008. 2008b. Disponível em: .

BRASIL. Ministério do Desenvolvimento Social e Combate à Fome. Monitoramento SUAS: censo CRAS 2008. Brasília: Secretaria de Avaliação e Gestão da Informação, Secretaria Nacional de Assistência Social, 2010. 235 p.

CASTRO, E. J. R.; GUIMARÃES, F. A. Processo eXtreme requiriments XR. Disponível em: . Acesso em: 27 fev. 2010.

COOSKY, L.; CARACELLI, V. Metaevaluation in practice. Journal of MultiDisciplinary Evaluation, v. 6, n.11, 2009.

AMERICAN EVALUATION ASSOCIATION. Guiding principles for evaluators. Disponível em: . Acesso em: 22 maio 2009.

HEDLER,H. Meta-avaliação das auditorias de natureza operacional do Tribunal de Contas da União: um estudo sobre auditorias de natureza operacional de programas sociais. Tese de Doutorado apresentada ao Instituto de Psicologia da UnB, 2007. 260f.

IEEE. Standard Glossary of Software Engineering Terminology (IEEE Std. 610.12-1990). New York, EUA: IEEE, 1990.

JOINT COMMITTEE. The Program Evaluation Stardards. Thousand Oaks, EUA: SAGE, 1994.

PAULA FILHO, W. Engenharia de software fundamentos, métodos e padrões. Rio de Janeiro, RJ: LTC, 2009.

POSAVAC, E. J., & CAREY, R. G.. Program evaluation. Methods and case Studies. 6ª Ed., New Jersey, EUA: Prentice Hall. 2003.

PRESSMAN, R. Engenharia de software. 6. Ed., Rio de Janeiro, RJ: McGraw Hill, 2006.

SAIEDIAN, H. DALE, R. Requirements engineering: making the connection between the software developer and customer. Information Software Technology, n. 42, 1999.

SEI. Software Engineering Institute. Improving process for developing betterproducts and services. Diseponível em: . Acesso em 9 de novembro de 2010.

SOFTEX. MPS.br – Melhoria de Processo de Software Brasileiro - Guia Geral. 2009. Disponível em:

STUFFLEBEAM, D. The metaevaluation imperative. American Journal of Evaluation, v. 22, p. 183-209, 2001.

STUFFLEBEAM, D.; SHINKFIELD, A. Evaluation, theory, models & applications. San Francisco, EUA: Jossey-Bass, 2007.

UNITED STATES GOVERNMENT ACCOUNTABILITY OFFICE . GOF: Govenment Auditing Standards. 2007. Disponível em: . Acesso em: 08 out. 2009.

WEISS, C. H. Evaluation. 2. Ed., Saddle River, EUA: Prentice Hall, 1997.

WIEGERS, K. Software requirements: practical techniques for gathering and managing requirements throughout the product development cycle. 2. ed. Redmond, EUA: Microsoft Press, 2003.

WORTHEN, B.; SANDERS, J.; FITZPATRICK, J. Avaliação de programas: concepções e práticas. São Paulo, SP: Editora Gente, 2004.