Achieving Maturity (and Measuring Performance) Through Model-Based Process Improvement

Jose Marcelo Almeida Prado Cestari, Arthur Maria do Valle, Edson Pinheiro de Lima, Eduardo Alves Portela Santos

Resumo


This paper presents the approach adopted by a software development unit in order to achieve the maturity level 3 of CMMI-DEV and therefore obtaining better performance. Through historical research and secondary data analysis of the organization, the paper intends to answer the following research question: "Could the adoption of maturity/best practices models bring better performance results to small and medium organizations?" Data and analysis conducted show that, besides the creation of indicator’s based management, there are some quantitative performance improvements in indicators such as: Schedule Deviation Rate, Effort Deviation Rate, Percent Late Delivery, Productivity Deviation and Internal Rework Rate

Palavras-chave


performance management; CMMI; process improvement; quantitative benefits; performance indicators.

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Referências


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